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Luw.AI

luw.ai

EEA, UK and Swiss Consumer Addendum

EEA, UK and Swiss Consumer Addendum

Version 1.1

Last revised on: October 17, 2026

Version 1.1 applies to you as soon as you accept Terms of Use version 3.1. If you accepted an earlier version and have not accepted that one, its change (Section 8.2) applies to you from November 16, 2026.

The short version. This summary helps you find the important parts of this Addendum. It does not replace it; if anything here differs from the full text below, the full text governs.

  • This Addendum applies only if you use Luw AI as a consumer, not for business, and live in the EEA, the UK or Switzerland. It adds to the Terms of Use, and where they differ, this Addendum wins (Section 1).
  • Your rights as a consumer under the law of your country always apply (Section 2).
  • You can withdraw from a purchase on our websites within 14 days. If you ask us to make credits available right away, that right can end once they are delivered (Section 6).
  • Design Content is still AI visualization, not a construction document. Before any building work, a licensed professional must review it and you must get the permits it needs (Section 3).
  • We give you 30 days' notice of changes that affect you negatively, and you can leave with a refund of what you have not used (Section 7).
  • No arbitration: you can go to the courts where you live (Section 9).

This EEA, UK and Swiss Consumer Addendum (this "Addendum") forms part of the Terms of Use of Luvi Technologies, Inc. ("Company", "we", "us" and "our"). Capitalized terms not defined here have the meaning given in the Terms of Use.

1. WHO THIS ADDENDUM APPLIES TO

1.1. This Addendum applies to you if you use the Services as a consumer, that is, for purposes outside your trade, business, craft or profession, and you habitually reside in a member state of the European Economic Area, in the United Kingdom or in Switzerland.

1.2. If you use the Services for business or professional purposes, you are not a consumer, and this Addendum does not apply to that use.

1.3. If this Addendum conflicts with the Terms of Use, this Addendum prevails. Everything in the Terms of Use that this Addendum does not change continues to apply to you.

2. YOUR STATUTORY RIGHTS

2.1. The law of the country where you live gives you rights as a consumer that cannot be excluded or limited by agreement, including the right to digital content and digital services that conform to the contract. Nothing in the Terms of Use or this Addendum affects those rights. Section 6.1 of the Terms of Use (General disclaimer) applies to you only to the extent it is consistent with them.

2.2. What the Services are and are not is part of our contract with you. Section 6.2 of the Terms of Use explains that Design Content is AI-generated visualization for inspiration and concept design, that it is not professional advice or construction documentation, and that the Services do not check structural safety, building codes or permit requirements. Design Content that matches that description conforms to the contract.

3. BUILDING AND RENOVATION WORK

3.1. Section 6.2 of the Terms of Use continues to apply to you in full, including your obligations under Section 6.2(c) to have any Building Work designed, reviewed and approved by appropriately qualified and licensed professionals, to obtain the permits it requires, and never to alter a load-bearing or structural element or a building system on the basis of Design Content.

3.2. We are not responsible for loss or damage that results from Building Work or other reliance on Design Content carried out in breach of those obligations, or that results from your failure to follow the instructions and warnings we give you, except to the extent that the law of your country makes us responsible regardless.

4. OUR LIABILITY TO YOU

This Section 4 replaces Section 7 of the Terms of Use. Sections 6.2(e) and 6.2(f) of the Terms of Use apply to you only to the extent they are consistent with it.

4.1. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of our contract with you or of our failure to use reasonable care and skill. Loss or damage is foreseeable if it was an obvious consequence of our breach, or if you and we both knew it might happen when the contract was made.

4.2. We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, and under any product liability law that applies to you.

4.3. Subject to Section 4.2, we are not responsible for: (a) loss or damage that was not foreseeable; (b) loss or damage caused by your breach of the Terms of Use, including of Section 6.2(c), or by events beyond our reasonable control; or (c) business losses, such as loss of profit, revenue, contracts or business opportunity, because the Services are provided to you for private use under this Addendum.

4.4. Subject to Section 4.2, and to the extent permitted by the law of your country, our total liability to you under or in connection with the Terms of Use is limited to the greater of (a) the amounts you paid to us for the Services in the six (6) months immediately preceding the event giving rise to the claim and (b) one hundred euros (€100), or one hundred pounds sterling (£100) if you live in the United Kingdom.

5. INDEMNITY AND RELEASE

5.1. Section 4 (Indemnification) of the Terms of Use does not apply to you. You remain responsible under the law of your country for loss or damage you cause by breaching the Terms of Use or the law, including by carrying out Building Work in breach of Section 6.2(c).

5.2. Section 5.3 (Release) of the Terms of Use does not apply to you.

6. RIGHT OF WITHDRAWAL

6.1. You have the right to withdraw from a purchase made from us on our websites within 14 days, without giving any reason. The withdrawal period ends 14 days after the day on which the contract was concluded. Purchases made through the Apple App Store or Google Play are subject to the withdrawal and refund rules of that store.

6.2. To exercise this right, send us a clear statement of your decision to withdraw by e-mail to support@luvi.io, including the e-mail address associated with your Account and the purchase concerned. You may use the model withdrawal form below, but you do not have to. It is enough that you send your statement before the withdrawal period expires.

6.3. If you withdraw, we will refund all payments received from you for that purchase without undue delay and no later than 14 days after we receive your statement, using the same means of payment you used, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.

6.4. If you asked us to begin providing a subscription during the withdrawal period, you must pay an amount proportionate to what we provided before you told us you were withdrawing, for example, in proportion to the credits you used, and we will refund the rest.

6.5. If, before supply begins, you expressly ask us to supply digital content (such as credits that are made available immediately) during the withdrawal period, and you acknowledge that you will lose your right of withdrawal once supply begins, your right of withdrawal ends when supply begins, to the extent the law of your country allows.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract): To Luvi Technologies, Inc., 651 N Broad St Suite 206, Middletown, DE 19709, US, support@luvi.io: I hereby give notice that I withdraw from my contract for the following service or digital content: ___. Ordered on: ___. Name: ___. E-mail address associated with the Account: ___. Date: ___.

7. CHANGES TO THE SERVICES AND TO THE TERMS

7.1. We will give you at least 30 days' notice of any change to the Terms of Use, the Usage Policy or this Addendum, and of any change to a paid Service, that is likely to affect you negatively, unless the change is required by law or is needed to address security or misuse. If you do not agree, you may terminate your contract before the change takes effect, and we will refund the unused portion of any prepaid subscription fees and of any purchased credits.

7.2. Changes do not apply retroactively.

8. SUSPENSION AND TERMINATION

8.1. We will suspend or terminate your Account under Section 8.2 of the Terms of Use only for a valid reason, and we will act reasonably and proportionately. We will tell you the reason and give you advance notice where reasonably possible, unless the law prevents us from doing so or immediate action is needed to address security, misuse, a serious breach or a legal requirement.

8.2. Sections 2.9(e), 2.9(f) and 8.6 of the Terms of Use apply if we terminate your Account or a paid plan for a reason other than your breach, or discontinue the Services.

8.3. Before your Account is closed, we will give you a reasonable opportunity to download your Output, except where we cannot do so lawfully or safely.

9. DISPUTES

9.1. Section 10.2 (Dispute Resolution) of the Terms of Use does not apply to you.

9.2. The Terms of Use are governed by the law stated in Section 10.10 of the Terms of Use, but you keep the protection of the mandatory provisions of the law of the country where you habitually reside.

9.3. You may bring proceedings in connection with the Terms of Use in the courts of the country where you habitually reside or in the courts identified in Section 10.10 of the Terms of Use. We may bring proceedings against you only in the courts of the country where you habitually reside.

9.4. If you have a complaint, please contact us first at support@luvi.io so that we can try to resolve it. You may also contact the consumer protection authority or alternative dispute resolution body in your country.

9.5. Section 10.2.9 (Time Limit) of the Terms of Use does not apply to you; the limitation periods of the law of your country apply.

10. CONTACT

Luvi Technologies, Inc., 651 N Broad St Suite 206, Middletown, DE 19709, US. E-mail: support@luvi.io.

Still have questions? Contact our support team